Frequently Asked Questions

Please refer to our About Us page to learn more about USA Basketball Experience.

USA Basketball Experience offers Official Experience and Ticket Packages for USA Basketball Showcase Events.

No, USA Basketball Experience does not sell individual game tickets.

Official USA Basketball Experience Packages can be purchased online at usabexperience.com. If you want to purchase offline, you can call +44 020 8135 7055844.221.9701+1.844.221.9701 and speak to one of our Sales Representatives.

Our tickets come directly from USA Basketball through our Official Partnership, guaranteeing 100% ticket authenticity.

Easy payment terms* (i.e. split payments in increments) are available with USA Basketball Experience. Please check with your Sales Representative or listed prices online on how to avail of our easy payment plans.

For online purchases: Visa, MasterCard, American Express and Discover are accepted. Additional charges may apply.

For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express, and Discover) are accepted. Additional charges may apply.

Yes, all pricing includes applicable taxes and fees.

In general, we will not share personally identifiable information about you with third parties, excluding our official partnerships. USA Basketball Experience may send personally identifiable information about you, including your email address, to other companies or people when:

1. We have your consent to share the information;
2. We need to share this information to provide to you the information, product or service you have requested;
3. We respond to subpoenas, court orders or legal process; or
4. We find or have reason to believe that your actions on our website violate website terms or conditions or are in violation of law.
5. View our complete privacy statement here.

Yes, for online purchases, there is a maximum of 10 Official USA Basketball Experience Packages per transaction. For purchases of more than 10 packages, please fill out our form or call +44 020 8135 7055844.221.9701+1.844.221.9701 for booking.

Our USA Basketball Experience Sales Representatives can help you with all the extras! Please give them a call at +44 020 8135 7055844.221.9701+1.844.221.9701.

Package inclusions vary based on event and package type. Ground transportation may be included in ticket packages that include hotel accommodations. If your package does not include transportation and/or parking, you may add these services if they are available for your event by contacting a USA Basketball Experience event specialist at +44 020 8135 7055844.221.9701+1.844.221.9701.

Our event specialists are standing by to help you with all of your travel needs. Complete our online form or call +44 020 8135 7055844.221.9701+1.844.221.9701 and an event specialist from USA Basketball Experience will help you find the Official USA Basketball Experience Packages that is right for you!

Tickets will be sent via a mobile ticketing platform prior to the event. Any physical package elements, like hospitality access passes, are typically shipped within 3 weeks of the event via 2-Day shipping, signature required.

For credit card and online transactions, your shipping and billing address must be the same.

Will Call is typically not available, however, USAB Experience staff have an office on-site at most events where tickets and credentials can be picked up before the event. Please contact a USA Basketball Experience event specialist at +44 020 8135 7055844.221.9701+1.844.221.9701 to request this option.

Stolen, destroyed or lost tickets cannot be replaced.

All sales are final. If the event is canceled for unforeseen circumstances, USA Basketball Experience will work with the event organizer to try to reclaim all or a portion of your purchase. Please check the terms and conditions in your purchase agreement for the specific event cancellation policy.

Seating locations vary by event and package type. Please refer to our package pages or your order to view the seating section included with your package.

Selecting specific seats online is not possible. However, you can send us your request/preference when ordering tickets and we will do our best to satisfy your demand.